Our Core Values
Compassionate
Your health and comfort are our priority
Integrous
Honest, transparent communication in all patient interactions
Cutting Edge
Embracing cutting-edge technology and best practices
Precise
Eliminating distress through accurate diagnostics
Equitable
Quality diagnostics within reach of every patient
Swift
Uncompromising speed and quality in every test, every time
One Lab operates on the principle that healthcare must be exacting, equitable, and human-led. Diagnostic accuracy is uncompromising, methodologies are validated, and systems are designed for consistency. Care is delivered with attentiveness and respect, ensuring that every care seeker is met without hierarchy or distinction - whether they arrive with concerns or engage proactively with their health.
These principles are reflected across the organisation - from the way technology is selected and processes are structured, to how communication is approached and spaces are conceived. Integrity governs decisions. Modernity guides design and systems. Empathy informs interactions. Equity ensures a consistent experience. Together, these values support a diagnostic practice that is designed to be approachable, dependable, and easy to engage with over time.
Most diagnostic centres are designed around throughput and efficiency alone. One Lab approaches diagnostics as a cognitive and experiential process as well as a clinical one. Attention is given to how care seekers move through the process, how information is introduced, and how engagement with diagnostics can feel less intimidating and more integrated into everyday life. This integrated approach allows diagnostics to be experienced as a considered process rather than an abrupt encounter. By aligning design, communication, and clinical flow, One Lab establishes a differentiated model that supports understanding, trust, and long-term engagement with health.
One Lab serves individuals seeking diagnostic answers as well as those who approach health proactively. For both, the objective remains the same: to enable informed decision-making through reliable diagnostics delivered with consistency and care.
One Lab was founded by Dr. Rakshith Reddy Katpally, M.B.B.S., M.D. (Radiodiagnosis), with the intent to question how diagnostic care is conventionally delivered. Grounded in medical discipline and ethical responsibility, One Lab was established to make diagnostics more accessible and meaningful as part of everyday health, without compromising clinical precision.